Shipping policy
Shipping & Processing Times
At AlderLoom, many of our products are made to order to help ensure quality and reduce unnecessary waste.
Orders are typically processed within 1 business day before shipment.
United States: Once shipped, most orders arrive within approximately 2–5 business days, depending on destination and carrier availability.
International Orders: Once shipped, most international orders arrive within approximately 10–30 business days, depending on destination country, customs processing, and carrier availability.
Please note that shipping times are estimates and are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information so you can follow your package during transit.
If you do not receive a tracking email within several business days, please contact us at:
Shipping Delays
While we do our best to ensure timely delivery, occasional delays may occur due to:
- Carrier delays
- Weather conditions
- Holidays
- High order volume
- Customs processing
- Events outside our control
We appreciate your patience and understanding.
Incorrect Shipping Addresses
Please ensure your shipping address is entered correctly at checkout.
AlderLoom is not responsible for orders shipped to incorrectly entered addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee address changes after an order has been processed.
Lost or Damaged Packages
If your order arrives damaged or appears lost in transit, please contact our support team within a reasonable timeframe and include:
- Your order number
- Photos of any damage (if applicable)
We will do our best to assist and help resolve the issue.
International Shipping
We currently ship to selected international destinations. Shipping availability may vary depending on destination country and carrier limitations.
International delivery is estimated at 10–30 business days after shipment.
Customers are responsible for any customs duties, import taxes, VAT, or fees that may apply to international shipments.
Contact Us
If you have any questions regarding shipping or delivery, please contact:
We typically respond within 1–2 business days.