Frequently Asked Questions

How long does shipping take?

Orders are typically processed within 1–3 business days before shipment.

Once shipped, most U.S. orders arrive within approximately 5–10 business days depending on destination and carrier availability.

Can I track my order?

Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your package during transit.

Are your mugs dishwasher safe?

Yes — our ceramic mugs are dishwasher safe.

Are your mugs microwave safe?

Yes, our mugs are microwave safe for everyday use.

What if my order arrives damaged?

Please contact us as soon as possible at support@alderloom.com and include:

* your order number
* photos of the issue
* a short description

We’ll do our best to make it right.

What is your return policy?

We offer a 30-day return policy for eligible items. Please review our Refund Policy page for full details.

How can I contact support?

You can reach our support team anytime at: support@alderloom.com

We typically respond within 1–2 business days.

Is checkout secure?

Yes. Payments are securely processed using encrypted checkout technology to help protect your information.