Orders are typically processed within 2–4 business days. Once shipped, most U.S. orders arrive within 5–10 business days depending on location and carrier availability.

You’ll receive a tracking number by email as soon as your order ships.

Yes — our ceramic mugs are both dishwasher safe and microwave safe for everyday use.

To help preserve the print quality over time, we recommend using the top rack of the dishwasher whenever possible.

Absolutely. Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

If you don’t see your tracking email, please check your spam or promotions folder.

We want you to love your purchase.

If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery and we’ll make it right.

Because our products are made-to-order, we generally do not accept returns for buyer’s remorse or ordering mistakes.

For assistance, contact us anytime at:
support@alderloom.com

Our support team is happy to help with any questions regarding orders, shipping, or products.

📧 support@alderloom.com

We typically respond within 1–2 business days.

Our products are designed by AlderLoom and fulfilled through trusted production partners in the United States and internationally to ensure quality and reliable delivery.

Yes. All payments are securely processed using industry-standard encrypted checkout technology to keep your information safe and protected.